Privacy policy

Privacy Policy

Last updated: August 13, 2026

Famople (“Famople”, “we”, “us”, or “our”) operates the Famople website and online store at famople.com (the “Website”) and provides products and related e-commerce services to our customers.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our Website, browse our products, place an order, create an account, contact us, or otherwise use our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Famople, we may collect the following information:

Information you provide to us

When you place an order, create an account, contact us, or otherwise interact with us, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Information required to process your order

  • Order and purchase details

  • Information you provide when contacting customer support

  • Information you provide when submitting a review or other content

  • Account information, where you choose to create an account

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Famople does not need to directly store your complete payment card details when payment processing is handled by a third-party payment provider. Payment providers may process payment information according to their own privacy policies and terms.

Information collected automatically

When you browse our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages or products viewed

  • Products added to your cart

  • Website interaction information

  • Date and time of visits

  • Referral/source information

  • Cookies and similar technologies

This information may be used to operate, secure, analyse, and improve our Website and services.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you provide it to us

  • Automatically when you use our Website

  • Through cookies and similar technologies

  • Through Shopify and other service providers that support our Website

  • From payment, shipping, analytics, advertising, or other service providers where applicable

  • When you communicate with us through email, social media, or other supported communication channels

3. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfil orders

We may use your information to:

  • Process purchases and payments

  • Confirm and manage orders

  • Arrange shipping and delivery

  • Process returns, refunds, replacements, or exchanges

  • Provide order-related notifications

  • Provide customer support

To operate and improve Famople

We may use information to:

  • Maintain and improve our Website

  • Improve our products and services

  • Understand how customers use our Website

  • Remember preferences and shopping activity

  • Provide a better shopping experience

  • Detect technical problems

Security and fraud prevention

We may process information to:

  • Protect our Website

  • Detect and prevent fraudulent transactions

  • Investigate suspicious or potentially harmful activity

  • Protect our customers and business

  • Maintain the security of our services

Marketing and advertising

Where permitted by applicable law and according to your choices, we may use information to:

  • Send promotional communications

  • Inform you about products, offers, or promotions

  • Show advertisements that may be relevant to your interests

  • Measure the effectiveness of advertising campaigns

  • Understand interactions with our Website and advertisements

  • Conduct remarketing or similar advertising activities

Where applicable, advertising and analytics technologies provided by third parties may process information about your interaction with our Website.

You may opt out of promotional communications by using the unsubscribe mechanism provided in promotional emails or by contacting us.

Legal and compliance purposes

We may use or disclose information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from government or law-enforcement authorities

  • Establish, exercise, or defend legal claims

  • Prevent fraud or misuse

  • Enforce our terms, policies, or agreements

  • Protect the rights, property, and safety of Famople, our customers, or others

4. Cookies and Similar Technologies

Famople and its service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may help us:

  • Keep the Website functioning correctly

  • Remember shopping-cart and preference information

  • Understand Website traffic and usage

  • Analyse Website performance

  • Improve the customer experience

  • Measure advertising performance

  • Provide relevant advertising where applicable

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify may process personal information relating to your use of our store in order to provide and improve its services and support the operation of our Website.

Information submitted through our Website may therefore be processed by Shopify and other service providers involved in operating our store.

For more information about Shopify's privacy practices, please refer to Shopify's privacy policy.

6. Sharing of Personal Information

We may share personal information with third parties where reasonably necessary to operate Famople and provide our services.

These may include:

  • Shopify and technology providers

  • Payment processors and payment service providers

  • Shipping and delivery partners

  • IT and hosting providers

  • Website analytics providers

  • Advertising and marketing service providers

  • Customer-support providers

  • Fraud-prevention and security providers

  • Professional advisers and service providers

  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a standalone product or business asset.

Where third-party service providers process information on our behalf, they may only process information according to their applicable contractual, legal, or service requirements.

Third parties may have their own privacy policies governing information they process.

7. Advertising and Third-Party Services

Famople may use third-party advertising and analytics services to understand Website activity, measure advertising campaigns, and provide relevant advertisements.

Depending on the services enabled on our Website, these may include advertising or analytics technologies operated by companies such as Meta, Google, Shopify, or other service providers.

These services may use cookies, pixels, or similar technologies to collect information about interactions with our Website.

Third-party services operate under their own privacy policies and terms.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when protecting your account credentials and personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

  • Complete transactions

  • Provide services and customer support

  • Process returns and refunds

  • Maintain business and transaction records

  • Meet accounting, tax, and legal obligations

  • Prevent fraud and security incidents

  • Resolve disputes

  • Enforce our agreements and policies

When information is no longer reasonably required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process about you

  • Request correction of inaccurate information

  • Request deletion of personal information where legally applicable

  • Request access to your personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain promotional communications

  • Raise a complaint regarding our handling of personal information

Certain rights may be subject to legal limitations, verification requirements, or other applicable conditions.

To exercise a privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you receive promotional emails from Famople, you can unsubscribe at any time by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may continue to send essential non-promotional communications relating to your orders, purchases, account, payments, returns, refunds, or other transactions.

12. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. International Data Processing

Some of our service providers, including technology and e-commerce providers, may process or store information outside India.

Where personal information is transferred, stored, or processed outside India, we take reasonable steps to use service providers and arrangements appropriate for providing our services and complying with applicable legal requirements.

15. Complaints and Privacy Requests

If you have a question, concern, complaint, or request regarding the way Famople handles your personal information, please contact us.

Email: famopleindia@gmail.com

Please include sufficient information for us to understand and respond to your request.

We may request additional information to verify your identity before processing a privacy request.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices

  • Our Website

  • Our service providers

  • Applicable laws or regulations

  • Privacy and security practices

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or Famople's privacy practices, please contact us:

Famople

Email: famopleindia@gmail.com

Website: famople.com

Important: This Privacy Policy is intended to describe Famople's current privacy practices. The services, applications, advertising technologies, payment providers, and analytics tools actually enabled on the Website should be reviewed periodically so that this policy remains accurate.